SHIPPING POLICY
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.
RETURN AND REFUND POLICY
Active Delights takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once product is received by us, it needs to pass inspection procedure to make sure the product is unused, unopened and in same condition as sent in. When all grounds are clear, we will then dispatch customer's desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.
- In case of COD orders, the shipping + COD charges are non-refundable.
- No refund, return or replacement will be made, if claim is raised after 7 days of delivery.
- No refund, return or replacement will be made, if the product delivered is as per the order and not in damaged condition.
- Replacement will be accepted if the product is in damaged condition (Customer has to provide photos as valid proof)
- Refund will be processed to original payment method only
- Active Delights reserves all rights to accept or reject return requests.
Cancellation
Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling it. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The customer may cancel their order within 2 working days of placing it with us. Once order is shipped, it is not under our control to cancel it.